Incident Reporting / Complaints

Glasán staff and Management take on-site incidents very seriously and have a strict procedure in place for handling them. Depending on the severity of the incident Glasán staff may be able to assist in resolving an issue directly or may be able to advise a resident of a particular direction to take or support service that may be able to help them with the incident.

NOTE: Glasán encourage all residents to attempt to settle all disputes  before bringing them to the attention of Glasán staff.

If you continue to experience problems with accommodation, housemates or your neighbours please report the matter to the Glasán office, where we will ask you to complete an incident form/complaint form.

Glasán will then carry out further investigations of the incident with your permission and will act once all information has been gathered. Generally, many issues can be resolved by opening lines of communication and by the students being open to understanding the needs and personalities of others.

Your colleges code of conduct extends to Glasán student village. This code covers serious incidents such as bullying, harassment and anti-social behaviour. Colleges take a dim view of such behaviour and offenders may face college disciplinary board thus effecting studies and career.

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