INCIDENT / COMPLAINT REPORTING
Glasán Staff and Management take on-site incidents very seriously and have a strict procedure in place for handling. Depending on the severity of the incident Glasán can advise a particular direction or support service to help resolve the incident or can provide support from Glasán Management themselves.
NOTE: Glasán promote self-help and advise that you try to resolve minor issues internally.
If you continue to experience problems with accommodation, housemates or your neighbours please report this to the Glasán office, where we will ask you to complete an Incident Form. Alternatively you can email info@glasan.com with as much relevant information as possible on the matter.
Glasán will then carry out further investigations of the incident and will act once all information has been gathered. Generally many issues can be resolved by opening lines of communication and by student being open to understand the needs and personalities of others.
GMIT code of conduct extends to Glasán Student Village. This code covers serious incidents such as bullying, harrassment and anti-social behaviour. GMIT take a very dim view of such behaviour and offenders may face GMIT disciplinary board thus effecting studies and career.
DISCLAIMER FORMS
A Disclaimer Form is to be completed if you believe you are/are not liable for damages in your unit. This form is to be completed by you and signed by all other residents in your unit, collectable at Reception. Please note the form is not valid without all signatures.
