Booking Online FAQ’s

IMPORTANT NOTE: WHEN USING TCAS ONLINE PLEASE USE GOOGLE CHROME AS YOUR BROWSER

How do I apply for Accommodation?

Accommodation applications must be made Online through the Glasan website. The Online Booking  system ‘TCAS’ must be used through Google Chrome Browser.

  • You must have a valid email address at time of application.
  • You must have your PPSN / social security number
  • You must have a debit / credit card for deposit payment.
  • You must have you parent/guarantor’s phone number and e-mail address
  • You must provide bank account details to which your deposit will be refunded.

How much do I need to pay at time of booking?

A Deposit of €300.00 is to be made at the time of booking to secure your accommodation.

Methods of payment accepted are

Payments can be made by credit/Debit card, most major credit cards accepted.  There is a Card Processing Fee of 0.5% which will apply to all cards including debit cards.

Completing the Online Application Form

Please ensure the personal details entered on the application form are those of the student applicant and not parent/guarantor as these are the contact details used to communicate with you throughout your stay.

Please ensure only one application form is completed per person. 

I have made my booking online but I haven’t paid my deposit

Please check your emails for your Tcas online reference number. In order to validate your application, you will need to pay your deposit through your student portal. Your bed space is not secure until deposit payment is received. All bookings are subject to availability at time of payment.

Is my payment Secure?

Your online payments are processed through the Realex Payment Gateway. Realex is one ofEurope’s largest Online Payment Gateways processing payments in excess of €24billion annually, with data security at its core. The main security features which should give you the customer piece of mind are

  1. 3D Secure giving Cardholder authentication at the time of the transaction.
  2. Realex accepts & checks the CVV/CVN codes entered. This is the three/four digit code on the back of the card that proves the purchaser has the physical card with them
  3. Forty different real-time checks prior or separately to authorisation

 

What are my options if I cannot pay Online?

Booking is made through Tcas Online and similarly payments should be made online. Cheque / bank draft payments are accepted, however this payment method will delay your application and may result in your room preference being unavailable. €10 bank charge will be applied to returned cheques.  Any cheque/bank drafts must be made payable to “Glasán” only or they will be returned to you.

How do I know my booking was successful?  

You will be sent an automated email to confirm your application has been received. You will also receive your 10 digit TCAS reference number to allow you access your student Portal.

I haven’t received an email in my inbox.

You need to check your junk/spam folder of your email account to see if the email has gone into one of those.

What is the next step in securing my Accommodation?

Once your Online application is made and deposit payment successfully processed, your accommodation is secured. Credit or Debit card payments can take up to 48 hours to reach our bank account. Once payment is received, you will receive another email (again check spam/junk folder) to confirm your room number. You will also be advised how to proceed and make payments.

How do I make payment?

Log into your student Portal – Under “Financials” – payment online – make payment

When paying your 1st semester rent you must pay your electricity prepayment together with your rent.  If you only make payment of your electricity prepayment the system will not allow you to progress and pay your semester rent.

My payment is not going through?

If you receive the following messages;

1.   Your Credit Card transaction could not be be processed. Returned : Transaction blocked by merchant configuration. Please contact the merchant. Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your booking.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

The error above corresponds to a transaction that has failed because it was not 3dsecure (i.e verified by visa).  You must follow the steps to log in or create a password.  You will need your bank account details to complete this section.  This is an online security requirement of your bank and not a Glasan requirement.

2.     Your Credit Card transaction could not be processed. Returned: NOT AUTHORISED Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your booking.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

A daily limit may apply to debit cards. Please pay the max on your card on day 1 and return to the system the following day to pay the balance.  There is a Card Processing Fee of 0.5% which will apply to all cards including debit cards. 

3.     If you receive the message “awaiting response” there is a possibility that we will still get the payment. Please allow for 24 hours for Glasan to check our payment logs or alternatively you can check with your bank to see if payment will be processed. If payment has not been processed after 24 hours then you will need to try and make payment online again. At this stage the original payment will not go through.

How do I amend / make changes to my application?

Change requests need to be submitted by email to info@glasan.com

Can I cancel my Application through my student portal?

Cancellations must be made in writing via email, letter or through “contact manager” section of your student portal.  Please refer to our cancellation policy HERE

Waiting List

If you select a room type that is not available you will receive an automatic message that will advise that this room type is not available and if you wish to be placed on the waiting list.  No payment will be made at this stage if you progress to the waiting list.

I’m on the waiting list, when will I know if a room comes available?

If your room type comes available you will receive a confirmation email requesting deposit payment.

When will I know what room / house I am in?

Once deposit payment has been received you will be allocated a room. From your student portal you will see what room you have been assigned to under the booking info; you will also have access to your lease agreement here. Please note that changes may apply to your booking until the start of the lease date, this is out of our control and your house details may change.

Can I get an Statement of account?

All your financial information is available through your student portal under “Statement”.

 

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