Booking Online

IMPORTANT NOTE: WHEN USING TCAS ONLINE PLEASE USE GOOGLE CHROME AS YOUR BROWSER

PLEASE BE ADVISED THAT AN ONLINE APPLICATION DOES NOT GUARANTEE YOUR ACCOMMODATION

How do I apply for Accommodation?

Accommodation applications must be made Online through the Glasan website. The Online Application system ‘TCAS’ must be used through Google Chrome Browser.

  • You must have a valid email address at time of application.
  • You must have your PPSN / social security number
  • You must have a debit / credit card for deposit payment.
  • You must have your parent/guarantor’s phone number and e-mail address
  • Student ID No. can be left blank or insert n/a if not applicable to you

Waiting List

  • Such is the demand for student accommodation at Glasán student village that many of our applications will automatically be deferred to our online Wait List.
  • If you select a room type that is not available you will receive an automatic message that will advise that this room type is not available and if you wish to be placed on the waiting list.
  • No payment will be made at this stage if you progress to the waiting list.

I’m on the waiting list, when will I know if a room becomes available?

  • Glasán will manage the wait list on a first come first served basis
  • If your room type comes available you will receive a confirmation email requesting deposit payment.
  • You must have a debit / credit card for deposit payment when your room is offered and accepted.

How much do I need to pay at time of booking?

A Deposit of €300.00 is to be made at the time of booking to secure your accommodation.

Methods of payment accepted are

Payments can be made by credit/Debit card, most major credit cards accepted.

Completing the Online Application Form

Please ensure the personal details entered on the application form are those of the student applicant and not parent/guarantor as these are the contact details used to communicate with you throughout your stay.

Please ensure only one application form is completed per person. 

I have made my booking online but I haven’t paid my deposit

If full payment is not made your application is not valid. This may result in your preferences being unavailable by the time payment is received.  The demand for student accommodation is extremely high at Glasán, you will be offered a short window in which you must make your payment. Failure to pay the deposit will result in your room being forfeit.

Please check your emails (Junk/Spam and inbox) for your TCAS online reference number. In order to validate your application, you will need to pay your deposit through your student portal.

Is my payment Secure?

Your online payments are processed through the Realex Payment Gateway. Realex is one ofEurope’s largest Online Payment Gateways processing payments in excess of €24billion annually, with data security at its core. The main security features which should give you the customer piece of mind are

  1. 3D Secure giving Cardholder authentication at the time of the transaction.
  2. Realex accepts & checks the CVV/CVN codes entered. This is the three/four digit code on the back of the card that proves the purchaser has the physical card with them
  3. Forty different real-time checks prior or separately to authorisation

What are my options if I cannot pay Online?

Applications are made through TCAS Online and all payments are made online. Please ensure your visa verification is up to date.

How do I know my application was successful?  

You will be sent an automated email to confirm your application has been received. You will also receive your 10 digit TCAS reference number to allow you access your student Portal.

I haven’t received an email in my inbox

You need to check your junk/spam folder of your email account to see if the email has gone into one of those.

What is my Student Portal?

Your student portal is your own personal account for your accommodation

  • It gives full visibility of your Booking period & your personal profile
  • Full visibility of your payments, charges & account balance
  • Check your electricity charges and manage usage
  • Download Licence Agreement
  • It is the main tool for communication between you and the Glasán office
  • Log Maintenance issues online and check progress
  • Contact office though contact manager
  • View Notice Board

We strongly advise you check your student portal daily for information updates.

How do I log into my Student Portal?

Please click on the following link to access the Glasán Student Portal;

Use your 10 digit reference application number (already issued to you) as your Application Number and your password is the email address used when applying. We recommend you change your password to something memorable in your student portal once you log in.

How do I change my password?

Once logged into your student portal, click on the “Resident Administrations”, then change password and fill out the requested details. Please ensure you save your new password.

What is the next step in securing my Accommodation?

Once your Online Application is made and deposit payment successfully processed, we will then begin room allocations.  The room type you may be offered will be dependent on availability.   Please note that the allocation process can take 2-4 weeks

How do I make payment?

Log into your student Portal – Under “Financials” – payment online – make payment

When paying your 1st semester rent you must pay your electricity prepayment together with your rent.  If you only make payment of your electricity prepayment the system will not allow you to progress and pay your semester rent.

My payment is not going through?

If you receive the following messages;

  1.   Your Credit Card transaction could not be be processed. Returned : Transaction blocked by merchant configuration. Please contact the merchant. Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your booking.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

The error above corresponds to a transaction that has failed because it was not 3dsecure (i.e verified by visa).  You must follow the steps to log in or create a password.  You will need your bank account details to complete this section.  This is an online security requirement of your bank and not a Glasan requirement.

  1. Your Credit Card transaction could not be processed. Returned: NOT AUTHORISED Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your booking.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

A daily limit may apply to debit cards. Please pay the max on your card on day 1 and return to the system the following day to pay the balance. 

  1. If you receive the message “awaiting response” there is a possibility that we will still get the payment. Please allow for 24 hours for Glasan to check our payment logs or alternatively you can check with your bank to see if payment will be processed. If payment has not been processed after 24 hours then you will need to try and make payment online again. At this stage the original payment will not go through.

How do I amend / make changes to my application?

Change requests need to be submitted by email to info@glasan.com

Can I cancel my Application through my student portal?

Cancellations must be made in writing via email. Please refer to our cancellation policy on http://www.glasan.com/accommodation/rates-terms-conditions/

When will I know what room / house I am in?

Once you have received an email confirming your room allocation you can see what room you have been assigned to under the booking info; you will also have access to your lease agreement here. Please note that changes may apply to your booking until the start of the lease date; this is out of our control and your house details may change.

Can I get a Statement of account?

All your financial information is available through your student portal under “Statement”.

My course is a placement course, so I only need my accommodation up until Christmas, can I stay this length?

Glasan does not take placement students.  If you book for the full Academic Year and are going on work placement after one semester you will be liable and pursued for full academic year cost.

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